Terms and Conditions

a)      Unloading of the glass or frames at the nominated delivery point is the responsibility of the purchaser and no charge will be accepted by Exeter Trade Aluminium for this operation.


b)      Delivery is deemed to be at the roadside of the delivery address on the order confirmation


c)       Exeter Trade Aluminium will assist in the unloading glass or frames to the edge of the delivery vehicle only.


d)      From that point the glass and frames become the responsibility of the purchaser and all damage/breakages if applicable will be at the purchaser’s risk


e)      It is the purchasers responsibility to ensure suitable physically able persons, PPE and lifting equipment for the size/weight of the goods will be on site to unload the products.


f)       Information can be provided on the weights of the individual items on request prior to delivery


g)      We may refuse to deliver if in our,  or our drivers opinion it would be unsafe to do so


h)      If there are any parking restrictions you must advise us prior to delivery


i)        If a parking permit is required, this must be available on the day of delivery


j)        Any meter or parking fees are to be paid by the customer


k)      If there is no-one at the delivery address at the agreed time of delivery, delivery will be re-scheduled at the convenience of the company and the purchaser will be subject to a  £75.00 plus VAT charge


l)        It is the purchasers responsibility to ensure the correct quantity of goods are checked on delivery and to acknowledge that they have been received in good condition. If the purchaser or agent requests the good are left and unsigned for, or the delivery note is marked “unchecked” at the time of delivery, the company will not accept subsequent claims made in relation to the goods.


m)    Where we estimate a delivery in advance, we will make reasonable efforts to deliver on time. If we need to change the proposed delivery date and time we will contact you in advance but we reserve the right to change the delivery date at any time on notice and we will not be liable for any costs or damages if the time agreed has to be rearranged.

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